Refund and cancellation policy

Last updated: 9 October 2026

MandiSetu holds the buyer's payment with our payment partner (Razorpay) until the order is settled. Refunds therefore come straight from that held payment.

Cancelling an order

• Before payment: an unpaid order is cancelled automatically when its payment time runs out (30 minutes for a direct purchase, 24 hours for an accepted offer). Nothing is charged, and the quantity goes back on sale.
• After payment: the order cannot be cancelled on its own. If something is wrong (for example the seller cannot supply), the buyer reports a problem in the app before confirming delivery, and our team decides the outcome as described below.

Refunds

• Short delivery: the buyer confirms the weight that actually arrived. The seller is paid only for that weight, and the buyer is refunded automatically for the rest, including the matching part of the platform fee and GST.
• Quality or other problems: the buyer reports the problem in the app. Our team reviews photos and weighing slips from both sides and decides how much of the order the buyer pays for, from nothing (full refund) to the full amount, usually within 72 hours.
• No response: if the buyer neither confirms delivery nor reports a problem within 48 hours of dispatch, the payment is released to the seller and no refund is due.
• The platform fee is charged only on the quantity the buyer finally pays for.

How and when you receive a refund

Refunds go back to the original payment method (UPI, card or bank account) through Razorpay. Banks usually credit them within 5–7 working days after the refund is issued.

Questions

Write to support.mandisetu@gmail.com with your order number.